Optimizing the New Customer Journey: 5 Keys to Post-Purchase Customer Success

A talk by Rich Devine
Head of Partner Marketing, Route

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About this talk

  • Why the post-purchase customer experience is more critical than ever (hint: it's an Amazon world)
  • What are the key elements of a post-purchase strategy for merchants?
  • How to get started? Understanding solutions, systems, and partners.

Rich Devine

Route helps e-commerce brands solve the post-purchase experience for customers. With white-glove shipping protection and universal tracking -- Route's free-to-merchants solution builds customer trust, reduces customer service costs, and drives incremental revenue.

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